We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase. To start a return, you can contact us at hello@tryscent.eePlease note that returns must be sent to the following address:
Pilsudskiego 31a/15, 72-300 Gryfice, Poland
Tryscent is a subsidiary of MOMMENTE IT PTE. LTD.
113B Jalan Besar, Singapore 208833
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you have any questions regarding returns, you can always contact us at hello@tryscent.eeDamages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and resolve the issue. Exceptions / Non-Returnable ItemsCertain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Withdrawal RightNotwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.As stated above, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@tryscent.ee